The Patient Experience Congress – Jeddah 2026 returns following the success of its previous edition, continuing the conversation on building healthcare organizations where patients truly come first. The theme — Creating a Culture of Patient-First Experiences: Every Decision, Every Action, Always for the Patient — frames two days of strategic dialogue on embedding compassion, excellence, and meaningful experiences into every patient interaction.
Why attend. Globally, organizations that prioritize patient experience see measurable benefits: higher satisfaction, increased trust, and better clinical outcomes. The 2026 edition gathers healthcare leaders, innovators, and practitioners from across the GCC to share strategies that enhance patient engagement, satisfaction, and outcomes — and to explore how PX is shaping the future of healthcare in Saudi Arabia under Vision 2030.
Format. Two-day in-person congress at Jeddah Marriott Hotel Madinah Road, with thought-leadership keynotes, panel discussions, solution showcases, poster presentations, and curated networking. 6 CME hours accredited.
Post-Congress Workshops (separately bookable):
- Workshop A — Bringing Culture & Values to Life with Person-Centered Care (PCC) — 3 hours; conducted by Bassel El Sayegh and Monalisa Watfa (Planetree International). Bridges abstract organizational values with daily patient care using the Planetree Framework.
- Workshop B — From Feedback to Transformation: AI-Driven Patient Experience for Immediate Impact.
Audience. CXOs, CMOs, CNOs, Chief Patient Experience Officers, PX directors, quality and accreditation leads, hospital operators, and healthcare innovators.
Presenting Partner: Dr. Samir Abbas Hospital. Platinum Partner: International Medical Center (IMC). Knowledge Partner: Planetree International. Gold Partners: Kaizen Medical Technology, My Clinic.
